Frequently Asked Questions


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Frequently Asked Questions

Q: When will my order arrive?
All orders typically take 5 - 10 business days to process, fulfill and ship, depending on the volume of orders being processed. Domestic delivery can take anywhere between 3 - 5 business days, depending on your location. International delivery can take anywhere from 10 - 16 business days, depending on your location.

If your order has not arrived by the estimated delivery data please e-mail us at

Q: What is your return policy?
A. Because SkinGlow by Kimmarie products are curated to order, all purchases are final. However, if you are not satisfied with your products you may return them, within 30 days of purchase, for a SkinGlow by Kimmarie store credit. A 25% restocking fee may apply.

The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. We encourage you to ship using a method that will allow you to track your package. Please include a copy of your invoice or your order number along with any items you wish to return to the address below:

SkinGlow by Kimmarie
Attn: Ian Adelman
7095 Hollywood Blvd., #846
Los Angeles, CA 90028

All returns are processed within 72 hours of being received. Please allow up to 5 business days for the credit to post to your bank statement.

Please note that SkinGlow by Kimmarie's return policy does NOT apply to limited time offers and special promotions. Individual products purchased within a kit or collections are not eligible for individual credit.

Q: I am having trouble logging in to my customer account. I cannot check out as a guest. How can I place my order?
A: If you have ordered from our website in the past you will need to log into your automatically generated customer account. If you have never received instructions on how to set up a password for your account please e-mail us at and we will be happy to manually set it for you.

We do not offer a permanent "guest checkout" option. Our system requires a valid e-mail address and a password associated with each customer to maintain a purchase history. Without this function we would not be able to issue refunds and exchanges. User accounts are essential to provide our customers with the best possible customer service. We recommend that you record your login and password information in a secure location.

Q: I live outside of the US. Can I still purchase SkinGlow by Kimmarie beauty products?
A: Yes. We do offer shipping to most countries for a flat rate of $16.95 USD ($12.95 to Canada), not including any duties or taxes incurred at customs. Our average international shipping time is 10 to 16 business days, depending on your location. To avoid international duties and VAT taxes, we also have stockists in Canada and the UK. E-mail us at for contact and location information.

Q: Will SkinGlow by Kimmarie's oil/wax base make my skin break out?
A: No. Everyone's skin is different, and diet has much to do with the underlying health of our skin. All
of SkinGlow by Kimmarie's products have been designed with non-comedogenic ingredients that are very
compatible with the skin. SkinGlow by Kimmarie will not make your skin break out. We don't want to obscure the skin;
we want to make it glow!

Q: Why isn't there any water in the SkinGlow by Kimmarie products?
A. Water is really important to skin health but not necessarily when applied topically to "moisturize" the surface. You are better off moisture-wise to drink your daily 64 oz of water, and then lock that moisture in with Ori shea butter. Ori lets the skin breathe and does not block pores. Ori locks in the skin's own moisture and is anti-oxidant, anti-bacterial, and skin softening. Another important reason that we do not use water is that water is where bacteria grow. By not using water SkinGlow by Kimmarie does not have to use harsh "killer" preservatives. Water is also a precious resource that should be conserved.

Q: Where else can I buy SkinGlow by Kimmarie products?
A: SkinGlow by Kimmarie beauty products can be purchased on-line through and a select number of specialty boutiques. E-mail us at to see if there is a retailer near you.

Don’t see your question here? Please e-mail us at

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